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COVID-19 Update for Kogan Travel Customers

COVID-19 Update for Kogan Travel Customers

Travel Restrictions Due to COVID-19

  • In response to COVID-19, many countries have imposed stricter entry and exit measures. These restrictions can change on short notice and without warning, and you may not be allowed to enter, or you may be quarantined, based on your previous travel history and symptoms.
  • If you are a Kogan Travel customer with a booking that is affected by immigration restrictions, and you are unable to legally travel, please contact us about any potential changes in services or entry requirements for your destinations.
  • Given the urgency involved and the high volume of contacts we are experiencing, we must prioritise customers according to their check-in date. We request that you do not contact our customer service team by phone if you are not travelling within the next 14 days, as your request cannot be processed in a timely manner.
  • Thank you for your patience and understanding during this time as our team members diligently work to assist with your questions, queries and concerns.

Changing Your Travel Due to COVID-19

  • If you are looking to change your travel arrangements, our terms have temporarily been updated to allow you to change your accommodation check-in date free of charge up until the day before travel for international bookings.*
  • To change your accommodation check-in dates, simply visit kogantravel.com on our website, select the relevant destination and choose “Change Check-In Date”.
  • If you have booked flights, change fees will apply to flight changes outside the jurisdiction of the relevant airline policy. If there is a flight associated with your booking, email us at help@kogantravel.com quoting your booking reference and proposed new travel dates. This option is not available for tours or cruises. If you are on an affected tour or cruise, the Kogan Travel team will be in touch with you as soon as possible.
  • Regardless of your destination, age or health, if your overseas travel is not essential, carefully reconsider whether you need to travel.
  • *Subject to availability and seasonal surcharges.

Travel and Flight Regulations

  • Immigration regulations for many countries are now imposing further requirements for, or preventing or restricting, entry for travellers. These regulations are continually changing and should be actively monitored on the immigration sites of every country you are travelling to or passing through to ensure you meet the entry requirements.
  • Australia: Smartraveller
  • New Zealand: Safetravel
  • Singapore: Ministry of Health
  • United States of America: Travel.State.Gov
  • United Kingdom: Gov.UK
  • For more information on changes to entry requirements, visit Immigration restrictions (Department of Home Affairs)
  • For the latest advice on COVID-19, visit Department of Health


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